Payment Policy
Effective Date: July 10, 2025
At Chuubnapo , we aim to make your shopping experience secure, smooth, and flexible. This Payment Policy outlines the accepted payment methods, security measures, and billing practices you can expect when shopping with us.
1. Accepted Payment Methods
We accept the following forms of payment:
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Credit & Debit Cards : Visa, MasterCard, American Express, Discover
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PayPal : Fast, secure checkout via your PayPal account
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Apple Pay / Google Pay : For eligible mobile and browser users
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Gift Cards (if applicable): Must be applied at checkout
All payments are processed in USD ($) .
2. Secure Payment Processing
All transactions are processed through secure, PCI-compliant third-party gateways using SSL encryption .
We do not store full credit card numbers or CVV codes on our servers.
You can shop with confidence knowing your payment information is protected.
3. Billing Information
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The name and address entered at checkout must match your billing details.
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Incorrect or mismatched information may result in a delayed or canceled order.
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If your payment fails, please double-check your card details or try another method.
4. Order Confirmation
After successful payment, you will receive an order confirmation email containing:
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Your order number
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Summary of your purchased items
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Billing and shipping details
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Estimated delivery time
If you do not receive confirmation within a few minutes, please check your spam folder or contact us.
5. Payment Issues & Resolutions
If you experience any problems during checkout:
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Refresh the page and retry
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Try a different browser or device
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Contact your bank to ensure the card is authorized
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Reach out to our support team — we’re here to help!
6. Order Processing Time
Orders will be processed only after successful payment (for prepaid orders). Cash-on-delivery orders will be shipped immediately based on product availability.
7. Secure Transactions
All payment transactions are handled securely. We do not store your credit card or banking information on our website.
8. Payment Issues
If you encounter any problems during payment, please contact our customer support team immediately for assistance.
9. Pricing Policy
All prices are listed in Vietnamese Dong (VND) and include VAT unless otherwise stated. We reserve the right to update prices without prior notice.
10. Refunds
Refunds for cancelled or returned orders will be processed within 5–7 working days using the same method of original payment (if applicable). See our [Refund & Return Policy] for details.
📬 Contact Us
For any payment-related questions or concerns, please contact:
Chuubnapo
📍 Address: 9494 Poplar Dr
🕒 Opening Hours:
• Mon to Fri: 10am – 6pm
• Saturday: 8am – 6pm
• Sunday: 9am – 5pm
📞 Phone: (545) 983-4101
✉️ Email: info@chuubnapo.com