Refund and Returns Policy for ChubNapo

Effective Date: November 28, 2024

At ChubNapo, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive Refund and Returns Policy to provide you with a hassle-free experience.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must request a return within 30 days from the date of delivery.

Unfortunately, we cannot accept returns or exchanges for items that are worn, damaged, or altered in any way. Please make sure to check your items thoroughly before wearing or using them.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and details of the product you wish to return.
  2. Return Authorization: Once your return request is received, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Return the Item: Send the item back to us using the shipping method provided in the return instructions. Please ensure the item is securely packed to prevent damage during transit.

3. Refunds

Once we receive your returned item and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Refunds may take 5-10 business days to process, depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. We cannot process direct exchanges, but we are happy to assist you with the return and help you find the right product.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] within 7 days of receipt. We will provide a full refund or send a replacement at no additional cost to you.

6. Sale or Discounted Items

Items purchased on sale or with a discount may still be returned, provided they meet the return criteria outlined above. However, we cannot accept returns for items purchased with final sale status.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Personalized or custom-made items

8. Late or Missing Refunds

If you have not received your refund after the processing period, please:

  1. Check your bank or credit card company, as it may take some time before your refund is officially posted.
  2. If you’ve done this and still have not received your refund, please contact us at [email protected].

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to us:

We appreciate your business and want to make sure you are completely satisfied with your purchase at ChubNapo.